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ORDERING INFORMATION

PLACING ORDERS / PAYMENTS / SHIPPING / RETURNS

 

TO PLACE AN ORDER

* Call - Alan Buehner (216) 651-6559    8:30am to 5pm Monday thru Friday E.S.T.                          

                at:    Buehner Supply Co., Inc.

                        5818 Detroit Avenue

                        Cleveland, Ohio 44102

               

* Fax your list of items - (216) 651-1620

 

* E-Mail - pentonpartsusa@sbcglobal.net

(NOTE: parts are available only while supplies last - prices subject to change without notice)

PAYMENTS

  • VISA or MasterCard are acceptedyour order will ship out within 24 hours of card processing approval.

  • Personal checks are accepted (for U.S.A. orders only - your order will ship out when check is received

  • Money Orders are accepted - your order will ship out when it is received

International orders - Payment can be made by - Visa, MasterCard,

                or International Money Order

 

 

           COD orders - We do not do COD orders. COD 's cost extra for handling and is a waste of your money.

We do not accept Paypal, American Express, or Discover card for payment.

SHIPPING

 * Small items weighing up to 2 pounds are shipped via Priority Mail

        (allow 1 to 3 business days for delivery).

 

 * Items weighing 3 pounds or more are shipped via UPS ground.

         (allow 1 to 5 business days for delivery).

 

 * RUSH orders can be shipped via EXPRESS MAIL (1 to 2 days)

                          or UPS AIR (Next Day / 2nd Day / 3 Day).

 

 * All International orders (including Canada) are shipped via AIR POST

           (allow 10-14 business days for delivery)

RETURNS

Our policy on returns is straightforward.

If any item that you receive is wrong or you cannot use it, call us about the problem and we will arrange to exchange or refund you upon receipt of the item. There is no restocking charge. Please include a copy of your receipt with any returns.

Note: Electronic Ignitions are not returnable. Parts damaged by user carelessness are not returnable.