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ORDERING INFORMATION

PLACING ORDERS / PAYMENTS / SHIPPING / RETURNS

 

TO PLACE AN ORDER

* Call - Alan Buehner (216) 651-6559    8:30am to 4pm Monday thru Friday E.S.T.         

                at:    Buehner Supply Co., Inc.

                        5818 Detroit Avenue

                        Cleveland, Ohio 44102

               

* Fax your list of items - (216) 651-1620 

 

* E-Mail - pentonpartsusa@sbcglobal.net

 

(NOTE: parts are available only while supplies last - prices subject to change without notice)

To all International Customers - I receive requests for quotes on items and when I reply to your requests I receive my e-mail back with an error message that it has been blocked by the receiver. Make sure that your spam blocking is turned off when requesting information.

 

NOTE: Due to new government rules and regulations we do not accept orders for shipment to the United Kingdom

  USA SHIPMENTS

 * Small items weighing  2 - 9 pounds are shipped via Priority Mail

        (allow 2 to 3 business days for delivery).

 

 * Items weighing 10 pounds or more are shipped via UPS ground.

         (allow 2 to 5 business days for delivery).

 

 * RUSH orders can be shipped via EXPRESS MAIL (1 to 2 days)

                          or UPS AIR (Next Day / 2nd Day / 3 Day).

  There is a $3.50 handling fee added to the shipping costs of USA orders to cover packaging, researching shipping costs, and delivering package to carrier.

 

    INTERNATIONAL SHIPMENTS 

 

 * All International orders (including Canada) are shipped via U.S. Mail air post

           (allow at least 10-14 business days for delivery)

  There is a $4.50 handling fee added to the shipping costs of international orders to cover packaging, researching shipping costs, filling out customs forms, and delivering package to carrier.

Effective July 1, 2021, EU member states will collect value added tax (VAT) for all goods entering the EU. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees. 

To help prevent your EU-bound shipments from being delayed, held, returned, or abandoned, we are notifying you of the following:

  • The VAT, duties, and fees will not be collected and paid by us during the checkout process of your order. They will be collected at some point afterwards before delivery of your order. These added costs may exceed the merchandise’s value.  

  • We require a phone number and email address at the time the order is placed. This contact information helps customs officials resolve issues and collect any owed amounts.

NOTE: Due to new government rules and regulations regarding the collection of VAT we are no longer accepting orders for shipment to the United Kingdom - our apologies for this inconvenience.

 

PAYMENTS

  • VISA or MasterCard are accepted -  your order will ship out within 24 hours of card processing approval. 

  •                  We do not accept PayPal or American Express for payment.

  • Personal checks are accepted (for U.S.A. orders only - your order will ship out when check is received

  • Money Orders are accepted - your order will ship out when it is received

  • Western Union and Moneygram are accepted - your order will ship out when money is received

International orders - Payment can be made by - Visa, MasterCard,

                                          or International Money Order

                    We do not do PayPal or (banking) wire transfers for payments.

 

           COD orders - We do not do COD orders. COD 's cost extra for handling and is a waste of your money.

 

RETURNS

Our policy on returns is straightforward.

If any item that you receive is wrong or you cannot use it, call us about the problem and we will arrange to exchange or refund you upon receipt of the item. There is no restocking charge. Please include a copy of your receipt with any returns.

Note: Electronic Ignitions are not returnable. Parts damaged by user carelessness are not returnable.